Hosts Kelvin and Tom consider the centrality that online learners’ needs must have in shaping the work of online higher education. Particular attention is given to how responsibility for this common goal must be shared between individual faculty and institutional processes to assure quality at scale.

Guest Dr. Carmin Chan joins hosts Tom and Kelvin to consider how we might reframe the typical institutional data that might not present clearly the needs and progress of post-traditional learners served by online education.