Webcourses@UCF Support Services

Student studying on laptop
Created in June 2006 to provide technical support to online course instructors, the Webcourses@UCF Support team has since expanded to include online student support services as well as course development support for certified faculty and staff.

Webcourses@UCF Support offers to meet with students, faculty and staff face-to-face or via Open Labs that are held throughout the course of a semester. For more information on scheduling a face-to-face or attending an Open Lab, please contact us at webcourses@ucf.edu or by phone at (407) 823-0407.

Supported Systems

Webcourses@UCF Support provides technical support for all UCF faculty, staff, and students who use online components supported by the Center for Distributed learning, including, but not limited to:

Connect with Us

You can contact Webcourses@UCF Support by phone, email, live chat, or through our support form.

  • Phone: (407) 823-0407
  • Email: webcourses@ucf.edu
  • Chat:
     
     

  • Online support form

Phone and live chat support is provided Monday – Friday from 8:30AM – 6:00PM. Limited email support is available during the weekend.

Webcourses@UCF Support also offers limited course development support to IDL6543-trained faculty.

How We Do It

Webcourses@UCF Support troubleshoots technical issues and provides how-to instructions to students, faculty, and staff over the phone, online, and face-to-face. IDL6543-trained faculty may also submit course development work requests, which are handled on a case-by-case basis. Webcourses@UCF Support accesses courses to resolve technical issues. Unless the instructor submits a work request, we do not access courses to change content.

Webcourses@UCF Support employees are unable to add themselves to a course in which they are enrolled as a student. It is our standard policy that our technical support staff unenroll themselves after a request is completed.