Webcourses@UCF Support Services

Student studying on laptop

Created in June 2006 to provide technical support to online course instructors, the Webcourses@UCF Support team has since expanded to include online student support services as well as course development support for certified faculty and staff. The Webcourses@UCF Support team has formerly been known as the Information Technology Group (ITG) and Online@UCF Support.

At the time our team was formed, our Learning Management System (LMS) was WebCT. Since then, we have migrated to both Blackboard and Canvas, with Canvas being our current LMS.

 

Supported Systems

Webcourses@UCF Support provides technical support for all UCF faculty, staff, and students who use online components supported by the Center for Distributed learning, including, but not limited to:

Connect with Us

You can contact Webcourses@UCF Support by phone (407-823-0407), email (webcourses@ucf.edu), live chat, or through our Online Support Form.

Phone, Email, and Live Chat hours

  • Monday, 8am-6:30pm
  • Tuesday, 8am-5pm
  • Wednesday, 8am-6:30pm
  • Thursday, 8am-5pm
  • Friday, 8am-5pm

Email and Live Chat After Hours

  • Monday - Friday, 7pm-10pm
  • Saturday, Flexible Hours
  • Sunday, Flexible Hours

Webcourses@UCF Support also offers limited course development support to IDL6543-trained faculty.

In addition to the resources we provide online, Webcourses@UCF offers to meet with faculty, staff, and Teaching Assistants to provide technical support face-to-face and through training workshops that are held throughout the course of a semester. For more information on scheduling face-to-face support, or to request a training opportunity, please contact us at webcourses@ucf.edu or by phone at (407) 823-0407.

How We Do It

Webcourses@UCF Support troubleshoots technical issues and provides how-to instructions to students, faculty, and staff over the phone, online, and face-to-face. IDL6543-trained faculty may also submit course development work requests, which are handled on a case-by-case basis. Webcourses@UCF Support accesses courses to resolve technical issues. Unless the instructor submits a work request, we do not access courses to change content.

Webcourses@UCF Support employees are unable to add themselves to a course in which they are enrolled as a student. It is our standard policy that our technical support staff unenroll themselves after a request is completed.