Get Support

The path to a successful online course can be challenging. Luckily, you don’t have to do it alone. Whether you’re an instructor teaching online for the first time or a student experiencing a technical error in an online course, we provide the support you need.

Get Support

You can contact Webcourses@UCF Support by phone (407-823-0407), email (, live chat, or through our Online Support Form.

Phone, Email, & Live Chat

  • Monday-Thursday, 8 am-6:30 pm
  • Friday, 8 am-5 pm

Email & Live Chat After Hours

  • Monday – Friday, 8 pm-11 pm
  • Saturday, 10 am-1 pm
  • Sunday, 10 am-1 pm

Instructional Design Support

Faculty who have completed the appropriate professional development training offered by CDL may also have access to an Instructional Designer. Use our Instructional Designer Lookup Tool if you do not know who your assigned instructional designer is.

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Faculty Support for Teaching Online

Whether it's your first time teaching online in Webcourses@UCF or you want to pursue professional development opportunities provided by the Center for Distributed Learning, Faculty Support for Teaching Online has you covered.

Online Course Support for the UCF Downtown Campus

Students attending Downtown courses may need to look for help in different locations than students enrolled at other UCF or Valencia campuses. Please look over these common questions and answers. Important to Know If you are a UCF student attending a Valencia course, you are REQUIRED to be present the first day of classes in …

PAL Learning Guides & Support

Support guides are available to help learn about the different personalized learning platforms used here at UCF.

Student Support for Learning Online

When it comes to online education, flexibility and convenience are key. While you take fully online and mixed mode classes from wherever you are, we're here to help you overcome the challenges you may encounter along the way so you can focus on your education.

Webcourses@UCF Support

We get it. Technology can have its challenges. We're here to help. The Webcourses@UCF Support team provides support to our students, faculty, and staff for any technical errors, concerns, or questions related to online learning at UCF. Whether it's Webcourses@UCF, Panopto, Materia, Obojobo, or Personalized Adaptive Learning, we have the assistance you need.