Get Support

The path to a successful online course can be challenging. Luckily, you don’t have to do it alone. Whether you’re an instructor teaching online for the first time or a student experiencing a technical error in an online course, we provide the support you need.

Get Support

You can contact Webcourses@UCF Support by phone (407-823-0407), email (, live chat, or through our Online Support Form.

Phone, Email, & Live Chat

  • Monday – Friday, 7am-10pm
  • Saturday & Sunday, 9am-6pm

Please note that we only offer remote support on Friday through Sunday, and support during our evening hours may vary due to current staffing limitations. We apologize for any inconvenience this may cause.

Instructional Design Support

Faculty who have completed the appropriate development training offered by CDL may also have access to an Instructional Designer. Use our Instructional Designer Lookup Tool if you do not know who your assigned Instructional Designer is.

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Faculty Support for Teaching Online

Whether it's your first time teaching online in Webcourses@UCF or you want to pursue professional development opportunities provided by the Center for Distributed Learning, Faculty Support for Teaching Online has you covered.

PAL Learning Guides & Support

Support guides are available to help learn about the different personalized learning platforms used here at UCF.

Student Support for Learning Online

When it comes to online education, flexibility and convenience are key. While you take fully online and mixed mode classes from wherever you are, we're here to help you overcome the challenges you may encounter along the way so you can focus on your education.

UCF Faculty Multimedia Center

At the FMC, we are a do-it-yourself media production facility. Our goal is to support UCF’s faculty in producing innovative, professional, and engaging content that is best suited for their curriculum and instruction. From 3D Printing to multimedia recordings, our expert staff is here to help. 

Webcourses@UCF Support

We get it. Technology can have its challenges. We're here to help. The Webcourses@UCF Support team provides support to our students, faculty, and staff for any technical errors, concerns, or questions related to online learning at UCF. Whether it's Webcourses@UCF, Panopto, Materia, Obojobo, or Personalized Adaptive Learning, we have the assistance you need.