Webcourses@UCF Support Team

The Webcourses@UCF Support team provides technical support services to online instructors and students by phone, email, and live chat. Course development support is also provided to UCF faculty and staff who are certified to teach online at the university.


Elisabeth Greenwood

ElisabethTeam Lead
Elisabeth.Greenwood@ucf.edu
(407) 823-0406

Elisabeth came to UCF from Montclair State University where she was Technology Services Coordinator to the College of Humanities and Social Sciences Technical Services. Elisabeth was brought on at Course Development and Web Services in the summer of 2006 to develop training and technical support services for the faculty and staff of UCF using online courses during the transition from WebCT CE 4 to Vista 4. Her first action was to establish the Instructional Technology Group and hire and train Instructional Technology Assistants to provide phone and email support, as well as training assistance. Since then, the unit has absorbed student support for online courses and course development assistance for faculty who have completed professional development tracks for online courses. Now directly under the Center for Distributed Learning, Elisabeth leads the Webcourses@UCF Support team, a one-stop shop for training and support related to the LMS, lecture capture system, mobile support, and learning technology integrations used institutionally at UCF.


Ginan Acosta

GinanTechnical Support Specialist
Ginan@ucf.edu
(407) 823-2641

Ginan joined CDL in 2006 as an Instructional Design Assistant. During her time at CDL, Ginan earned her B.S. in Social Science from UCF. As a UCF student, Ginan also worked on the Techrangers team and the Webcourses@UCF Support Team.

Ginan joined the Webcourses@UCF Support team as a Technical Support Assistant in 2008. She now supervises the team of Technical Support Assistants, which consists of six part-time and two full-time employees. Her responsibilities also include offering tier two technical support and coordinating LMS testing and documentation.


Raj Singh

RajLecture Capture Specialist
Raj.Singh@ucf.edu
(407) 823-0409

Raj initially joined the Webcourses@UCF Support team in March 2013. During his time with CDL, Raj received his B.S. in Information Technology from the College of Engineering and Computer Science at UCF.

Previously a Technical Support Assistant for the team, he has since moved into the role of Lecture Capture Specialist, providing Tier 2 support for Panopto and serving as a liaison between CDL and the Office of Instructional Resources (OIR). Raj also co-leads the Webcourses@UCF Support team, serving as a secondary supervisor to the team and providing support for Canvas and various other LMS integrations.