Hosts Kelvin and Tom consider the centrality that online learners’ needs must have in shaping the work of online higher education. Particular attention is given to how responsibility for this common goal must be shared between individual faculty and institutional processes to assure quality at scale.

In this episode Tom and Kelvin unpack what it means for online courses to be “online” and why it matters to students if instructional designers or instructors make decisions that negatively impact this “onlineness.”