Home » Get Support » Webcourses@UCF Support Webcourses@UCF Support We get it. Technology can have its challenges. We’re here to help. The Webcourses@UCF Support team provides support to our students, faculty, and staff for any technical assistance, concerns, or questions related to online learning at UCF. Whether it’s Webcourses@UCF, Panopto, Materia, Obojobo, or Personalized Adaptive Learning, we provide the assistance you need. Get Support You can contact Webcourses@UCF Support by phone (407-823-0407), email (webcourses@ucf.edu), live chat, or through our Online Support Form. Phone, Email, & Live Chat Monday – Friday, 7am-10pm Saturday & Sunday, 9am-6pm Please note that we only offer remote support on Friday through Sunday, and support during our evening hours may vary due to current staffing limitations. We apologize for any inconvenience this may cause. Operational Hours During Campus Closure Webcourses@UCF Support will be available Monday – Sunday, 12pm – 5pm for remote support. Support will not be available December 24th, 25th, 31st, and January 1st. We will resume normal hours of operation on January 2nd. Instructional Design Support Faculty who have completed the appropriate development training offered by CDL may also have access to an Instructional Designer. Use our Instructional Designer Lookup Tool if you do not know who your assigned Instructional Designer is. Our Mission Created in June of 2006 to provide technical support to online course instructors, Webcourses@UCF Support has since expanded to include online student support services and course development support for certified instructors. This combined unit provides technical support for all UCF faculty, staff, and students who use online components supported by the Center for Distributed Learning. How We Do It Webcourses@UCF Support can access courses to resolve technical issues with approval from the instructor. Unless the instructor submits a work request, we do not access courses to change content. Normally, we do not need to add ourselves to the course, but due to limitations in the support role that we use, it is sometimes unavoidable. Webcourses@UCF Support employees are unable to add themselves to a course in which they are enrolled as a student. It is our standard policy that our technical support staff unenroll themselves after a request is completed. Materia Materia is designed to supplement traditional web courses with a form of interactive media that we call widgets.Obojobo Obojobo is a learning object system designed, crafted, and maintained by the University of Central Florida.Panopto Panopto is a video lecture capture technology used in some UCF courses.Respondus Respondus is a software application used to create and manage quizzes, self-tests, and surveys that can be published directly into Webcourses@UCF.Special Programs at UCF Webcourses@UCF is also used to support non-academic programs and other training requirements for the UCF community.Student Perception of Instruction (SPI) The Student Perception of Instruction (SPI) is an online course evaluation that allows students to provide anonymous feedback regarding instructors and courses on a semesterly basis through the myUCF portal.UCF Apps All UCF faculty and students now have access to many of the software applications required for coursework, at no additional out-of-pocket cost!UCF Zoom Guides UCF offers a campus-wide license for Zoom, a video conferencing platform for online classes, meetings, conferences, remote office hours, webinars, and lectures. If you prefer to continue holding your class synchronously at its scheduled time, but in a remote format, you may do so using Zoom. All UCF faculty, GTAs, staff, and students with an … Continue reading "UCF Zoom Guides"Webcourses@UCF Announcements and Updates The Center for Distributed Learning frequently releases significant updates and announcement within Webcourses@UCF for both faculty and students. Announcements are focused on enhancing the teaching and learning experience, as well as optimizing the tools available within the system. Additionally, we offer a roadmap that outlines both past and upcoming features and updates planned for the … Continue reading "Webcourses@UCF Announcements and Updates"Webcourses@UCF Guides Do you want to know how to do something specific in Webcourses@UCF? The resources on this page answer some of the most commonly asked questions at Webcourses@UCF Support.
