About Us

The path to a successful online course can be challenging. Luckily, you don’t have to do it alone. Whether you’re an instructor teaching online for the first time or a student experiencing a technical error in an online course, we provide the support you need.

Hours: Monday – Friday 7 AM – 9PM | Saturday & Sunday 12 PM – 5 PM

What We Offer

Our Faculty Services

• Open Support Labs – come to an open lab with your device and questions
• One-on-One support – one-hour meetings, face to face or online, to address specific needs
• Customized Training – for individuals, programs or departments
• Accessibility Assistance – we can assist understanding available tools and resources

Technical Support for Both Faculty and Students

Contact Webcourses@UCF Support by phone (407-823-0407), email (webcourses@ucf.edu), live chat from the CDL home page, or through our Online Support Form.

• Monday – Friday: 7 AM – 9 PM
• Saturday & Sunday: Afternoon support may vary

We offer remote-only support Friday through Sunday. Availability of support between 8 PM and 9 PM may vary.

Full Service Support

We provide comprehensive support for these tools and platforms:

• Webcourses@UCF (Canvas)
  • Canvas Blueprints
  • Canvas Credentials (Badging)
  • Canvas Outcomes
  • Canvas Studio* – limited availability
• CDL Integrations: UCF Here, Quiz Extensions, UDOIT, Class Photos, Materia, Obojobo, Polls, Action Icons, Templater, Video Embedder, Zapt, and more!
• High Quality Online Course Review
• Honorlock* – limited availability
• LinkedIn Learning
• Panopto Video
• Pressbooks
• RealizeIt
• Respondus 4.0 Quiz Builder
• Respondus Lockdown Browser/Monitor
• ThingLink
• TurnItIn
• Yellowdig

Integration Support Only

These are tools or services that we enable access to through Webcourses, but support is provided by another department or vendor:

• 3D Vista – Faculty Multimedia Center
• Add a Teaching Assistant (TA) to a course – Your Department Scheduler
• First Day Course Materials – Barnes & Noble Bookstore
• Flip (Teams Classes) – UCF IT
• iClicker – Faculty Center for Teaching and Learning
• JoVE – UCF Libraries
• Leganto – UCF Libraries
• Non-Academic (Special Programs) Courses – Instructional Development
• Orientation Enrollment – First Year Experience
• Publisher Materials: Aleks, Cengage, Macmillan, McGraw-Hill, Pearson, Wiley Plus, etc.
• Placement Testing Enrollment – University Testing Center
• Simple Syllabus – Simple Syllabus
• Rise 360 – Faculty Multimedia Center
• Zoom – UCF IT

Other UCF Tools and Services

There are many other tools and services available at UCF provided through other offices. If you do not see an item on this page, it is likely supported by UCF IT. Here are a few common ones and where you can find assistance:

• Microsoft Office Products
• Multi-Factor Authentication (MFA)
• Qualtrics
• UCF Apps