Home » About the Center for Distributed Learning » Our Teams » Webcourses@UCF Support Team Webcourses@UCF Support Team The Webcourses@UCF Support team provides technical support services to online instructors and students by phone, email, and live chat. Course development support is also provided to UCF faculty and staff who are certified to teach online at the university. Kerlene King Director, Learning Platform Serviceslmsadmin@ucf.edu(407) 823-4910 Kerlene King has a B.S. in Computer Information Systems, an M.S. in Management Information Systems and is a certified Project Management Professional. She has worked with the Center for Distributed Learning (CDL) for over 10 years as the team lead for the Learning Management System Administrators. Her duties include providing direction and support for the LMS team and Webcourses@UCF Support team, providing tier 2/3 support for the institution, working on projects to help extend the features of the LMS, and utilizing LMS data to assist in improving student success. With her wealth of knowledge and experience, Kerlene represents the university at various consortiums and co-facilitates meetings with peers at other institutions to share and learn best practices. Ryan Wilcox Learning Technology Specialist III and Team Lead Ryan.Wilcox@ucf.edu(407) 823-0407 Chris Knight Learning Technology Specialist II Christopher.Knight@ucf.edu(407) 823-0407 Chris was originally a student at UCF and graduated with a Masters in Criminal Justice in 2011. Before joining the Webcourses team in 2022, he previous managed the computer lab in Classroom Building 1. After that he worked in digital marketing and then with the Orange County Public Schools doing IT support. He currently has the role of IT Client specialist II, providing Tier 2 support for Webcourses@UCF and assists in training the Support Assistants. Sarah Moore Learning Technology Specialist II Sarah.Moore2@ucf.edu(407) 823-0407 Sarah has a Bachelors in Digital Arts and has worked in HigherEd tech since 2014. She started working here at UCF in 2017 for the College of Engineering as an Instructional Technology Specialist I. She was their point contact for Webcourses, Lecture Capture, and multimedia support. She has now moved into the role of IT Client specialist II, providing Tier 2 support for Webcourses@UCF and assists in training the Support Assistants. Renée White Learning Technology Specialist I Latricia.White@ucf.edu(407) 823-0407 Renée White joined Webcourses@UCF Support in Summer 2019 and after receiving her Associates at Seminole State, she is currently completing her B.A in Film here at UCF. Renée provides technical support for students, faculty and staff and works on various projects to better the online course experience. Renée is passionate about film, art, and video games. And is currently the team’s record holder of ‘ Most Funko Pops’ on their office desk. Nafije Prishtina Learning Technology Specialist II Nafije.Prishtina@ucf.edu(407) 823-0407 Nafije is a member of the Instructional Development Team (iDev), supporting the Special Program community by designing and developing non-academic courses for the faculty and staff’s professional development. In the summer of 2021, Nafije earned her UCF M.S. degree, with a focus on Interdisciplinary Studies, and joined the CDL’s Instructional Development Team. Her educational credentials include a bachelor’s degree from Davenport University, majoring in Business with emphasis in Human Resources Training and Development, and the recent Master’s in Cognitive Sciences, Instructional Design and Technology. Nafije is a refugee from Kosovo where her earliest college coursework planted the seed for her passion for teaching and developing courses. In 1998, the life she and her family knew ended when the country erupted into civil war. Her journey led her to take refuge, first in neighboring refugee camps, and then in America, where she began her new life in Grand Rapids, Michigan. Following intensive English language studies, Nafije resumed university studies focusing on training and development. After working for corporate America, Nafije started her consulting business, supporting clients to shine fully and increase their personal and professional effectiveness. Her work with business owners inspired Nafije to design and launch her own learning system. The ShiningStarsSuccessSystem (4S), is a self/time management system that Nafije teaches via online courses and workshops. Nafije is also a wife and mother of two young ladies. She balances her vast responsibilities, employing her own success system to ensure productivity and harmony in her personal and professional roles.
