Home » About the Center for Distributed Learning » Our Teams » Webcourses@UCF Support Team Webcourses@UCF Support Team The Webcourses@UCF Support team provides technical support services to online instructors and students by phone, email, and live chat. Course development support is also provided to UCF faculty and staff who are certified to teach online at the university. Kerlene King Director, Learning Platform Serviceslmsadmin@ucf.edu(407) 823-4910 Kerlene King has a B.S. in Computer Information Systems, an M.S. in Management Information Systems and is a certified Project Management Professional. She has worked with the Center for Distributed Learning (CDL) for over 10 years as the team lead for the Learning Management System Administrators. Her duties include providing direction and support for the LMS team and Webcourses@UCF Support team, providing tier 2/3 support for the institution, working on projects to help extend the features of the LMS, and utilizing LMS data to assist in improving student success. With her wealth of knowledge and experience, Kerlene represents the university at various consortiums and co-facilitates meetings with peers at other institutions to share and learn best practices. Ryan Wilcox Learning Technology Specialist III and Team Lead Ryan.Wilcox@ucf.edu(407) 823-0407 Chris Knight Learning Technology Specialist II Christopher.Knight@ucf.edu(407) 823-0407 Chris was originally a student at UCF and graduated with a Masters in Criminal Justice in 2011. Before joining the Webcourses team in 2022, he previous managed the computer lab in Classroom Building 1. After that he worked in digital marketing and then with the Orange County Public Schools doing IT support. He currently has the role of IT Client specialist II, providing Tier 2 support for Webcourses@UCF and assists in training the Support Assistants. Sarah Moore Learning Technology Specialist II Sarah.Moore2@ucf.edu(407) 823-0407 Sarah has a Bachelors in Digital Arts and has worked in HigherEd tech since 2014. She started working here at UCF in 2017 for the College of Engineering as an Instructional Technology Specialist I. She was their point contact for Webcourses, Lecture Capture, and multimedia support. She has now moved into the role of IT Client specialist II, providing Tier 2 support for Webcourses@UCF and assists in training the Support Assistants. Renée White Learning Technology Specialist I Latricia.White@ucf.edu(407) 823-0407 Renée White joined Webcourses@UCF Support in Summer 2019 and after receiving her Associates at Seminole State, she is currently completing her B.A in Film here at UCF. Renée provides technical support for students, faculty and staff and works on various projects to better the online course experience. Renée is passionate about film, art, and video games. And is currently the team’s record holder of ‘ Most Funko Pops’ on their office desk. Nafije Prishtina Learning Technology Specialist II Nafije.Prishtina@ucf.edu(407) 823-0407 Nafije joined UCF’s Center for Distributed Learning (CDL) in 2021 and holds an M.S. IDS with focus in Cognitive Science and Instructional Design & Technology. She oversees and supports the creation, enrollment, and ongoing coordination of non-academic and professional development offerings delivered through Webcourses@UCF Special Programs. She provides learning design consultation for online courses, facilitates Webcourses@UCF training for Special Programs, and shares course models and design technology tips—including AI-supported strategies—through The Special Newsletter. Learn more about CDL Special Programs:👉 https://cdl.ucf.edu/support/webcourses/special-programs/
