Online Course Support for the UCF Downtown Campus

The Downtown Campus is a partnership between UCF and Valencia College. Some courses you take may be co-listed, meaning that the course is open for enrollment to students of both institutions. Students attending Downtown co-listed courses may find access to electronic resources or webcourse material for these classes is different than courses taught at other UCF or Valencia campuses. If you have questions about your course, please review the common questions and answers, below. If you still cannot find an answer to your question, contact your instructor or academic advisor for assistance.

Important to Know

If you do not attend the course within the first week of classes, you will be reported as a “no show” and the specific policies of your home institution will be followed. This is a federal regulation and may impact your continued enrollment in the course or the awarding of federal financial aid. UCF requires that students who do not attend the first day of a course or participate in first week attendance activities be marked as absent, thereby becoming ineligible for federal financial aid.

What does it mean to be present on the first day of class in an online course? For online courses, attendance is determined by logging in, accessing the course content, and completing activities as assigned. You are expected to know the professor’s specific attendance policy as stated in the syllabus for each professor’s course. In the event of absence from a classroom course or the inability to participate in an online or hybrid/mixed-mode course, you should contact your professor as soon as possible to indicate the reason and to inquire whether make-up work is possible.

The Webcourses To-Do List Does Not Show for UCF Students in Downtown Co-Listed Courses

If you are a UCF student enrolled in a Downtown co-listed course, when you first log into your Dashboard your To Do list currently does NOT display your course assignments. This is a known bug and is being fixed by the software company. In the meantime, be sure to actually click on your course so you can see when assignments are due.


 

 

Q:  Where do I log into my course?

A: http://webcourses.ucf.edu

Q: How do I log in?

A: https://cdl.ucf.edu/support/webcourses/guides/login/

Q:  Where do I go if I forgot/need to reset my password to log into my course?

A:  The Account Password Reset page.

Q:  What do I do if I do not see my course when I log in?

A: Go to myUCF and log in to check your enrollment status. If you do see the course in myUCF then check Why Doesn’t My Class Show Up in Webcourses@UCF?

Q:  Who do I contact if I have a technical problem in my course?

A:  You can chat live 24/7 with Canvas support by using the “Help” link on the bottom left inside Canvas. You can also call Valencia’s Canvas Support 24/7 at (407) 582-5600.

Q: Where do I download Respondus LockDown Browser to take quizzes in my online course?

A:  Download LockDown Browser

 

 

Q:  Where do I log into my course?

A:    https://online.valenciacollege.edu/

Q:  Where do I go if I forgot/need to reset my password to log into my course?

A:  The Atlas Reset page.

Q:  What do I do if I do not see my course when I log in?

A: Your courses may not appear on your Dashboard if 1) your course has not started yet, or 2) you have not set your course as a “favorite”, or 3) you have been withdrawn from the course, or 4) the term has ended. First, click on the Courses menu and select “All Courses”. Review the list of current and upcoming courses. You may click on the star to add the course as a favorite on your Dashboard. If your course is not in the All Courses list, log-into Atlas, check your messages, and verify your registration status. For registration questions, visit the Student Answer Center.

Q:  Who do I contact if I have a technical problem in my course?

A:  You can chat live 24/7 with Canvas support by using the “Help” link on the bottom left inside Canvas. You can also call Valencia’s Canvas Support 24/7 at (407) 582-5600.

Q: Where do I download Respondus LockDown Browser to take quizzes in my online course?

A:  Download LockDown Browser

 

 

Q:  Where do I log into my course?

A:    http://webcourses.ucf.edu

Q:  Where do I go if I forgot/need to reset my password to log into my course?

A:  The Account Password Reset page.

Q:  What do I do if I do not see my course when I log in?

A:  Go to myUCF and log in to check your enrollment status. If you do see the course in myUCF then check Why Doesn’t My Class Show Up in Webcourses@UCF?

Q: Where do I download Respondus LockDown Browser to take quizzes in my online course?

A: Download Lockdown Browser

Q:  Who do I contact if I have a technical problem in my course?

A: Click the “Help” icon on the bottom leftmost navigation menu to contact Webcourses@UCF Support or Submit a Support Ticket.