The most common problem students encounter when trying to access Zoom recordings is not using their UCF credentials (the “Sign in with SSO” option) when using the Zoom App. Webcourses@UCF Support finds students often sign in with their email account to access recorded lectures.
The most common problem encountered in accessing Zoom recordings is that students are not accessing Zoom with their UCF credentials (the “Sign in with SSO” option) when using the Zoom App and instead of signing in with an email account to access recorded lectures. As a result, when students click the Zoom recording link, access is denied.
This is an easy problem to fix. Visit http://ucf.zoom.us and click Sign In in order to log-in using your UCF Network ID (NID). Once logged in via UCF, clicking the Zoom recording link should work successfully.
Note: If switching from a personal Zoom account to a UCF account, you may need to clear your browser cache/cookies to prevent any login errors.
Checking to see if you are logged in is very easy. If you are on https://ucf.zoom.us or the PC/Mac application, just click on your profile portrait on the top right. When you do that you will see your name, the word LICENSED, and your email (it may be partially or totally hidden). This will confirm you are logged in properly.
In the mobile Zoom app, just click on Settings and you will see your name, your email, and the word LICENSED if you are logged in to the UCF Zoom account.
What if I get prompted to consolidate my Zoom account?
Zoom account consolidation is the act of merging your zoom account with our University's account. This article is intended to guide you through the process of consolidating your Zoom account, and is only relevant if you previously had created a personal Zoom account, using a ucf.edu email address, prior to December 15th, 2023.
If you meet the criteria above, you will automatically be asked to consolidate your account upon logging into Zoom. Please follow these instructions.
What if I get prompted to sign in or out of all sites you have accessed?
This is an easy problem to fix. Visit http://ucf.zoom.us and click Sign In in order to log-in using your UCF Network ID (NID).
Note: You may need to clear your browser cache/cookies to prevent any login errors and remove any saved URLs that point to federation.net.ucf.edu and not http://ucf.zoom.us
Note: If you are joining Zoom from a recurring meeting in Outlook it may also be pointing to the old URL federation.net.ucf.edu and not http://ucf.zoom.us
If you are still not able to access Zoom, try signing out of Zoom Everywhere.
1. Go to https://ucf.zoom.us
2. Click on Profile on the top left.
3. Scroll down to Signed-In Device and click Sign Me Out From All Devices
Retry Accessing through Webcourses@UCF
Passcodes (meeting passwords) are unique to every meeting and are an added level of security. You will need the meeting’s passcode in order to access both the live meeting and any recordings. Passcodes are meant to be shared with invited meeting participants along with the meeting ID for access.
If your instructor has not shared the passcode with you through an email or posted it somewhere in the course, you may be able to find the passcode if your instructor has used Zoom in Webcourses@UCF to publish the recording. Follow the steps below to find the passcode:
Google plans to end support for Chrome OS Apps. While Google has extended the timeline, Zoom will end support for the Zoom Chrome OS App in August. At UCF, Chromebook users will have to start using the new Zoom Progressive Web Application (PWA) on or before August 11, 2022.
Users can install the Zoom PWA from the Google Play store (click the link or search ‘Zoom for Chrome PWA’ in the Play store) or by going to pwa.zoom.us/wc and clicking on the ‘install’ icon in the Chrome browser address bar.
Zoom Support: Webcourses@UCF Support provides support to our students, faculty, and staff for any technical assistance, concerns, or questions related to Zoom.