Frequently Asked Questions About Zoom

Faculty FAQs

How do I enable Zoom in my Webcourses@UCF course?

  1. Log in to Webcourses@UCF and navigate to your course.
  2. Click on Settings at the bottom of the course navigation menu.
  3. Click on the Navigation tab.
  4. Find Zoom in the list of disabled links at the bottom of the page. Click the triple dots icon next to Zoom and click Enable.
  5. Click Save at the bottom of the page.
  6. Click the Zoom link that now appears in the course navigation menu.
  7. If you have not previously accessed Zoom with your account, you will be instructed to check the email address associated with your Webcourses@UCF account. This email will contain a link to activate your account.
  8. Click the activation link in the email to access Zoom.
  9. Click Sign In With SSO.
  10. Log in with your NID and NID password.
  11. Return to Webcourses@UCF and refresh the Zoom page.
  12. Click Authorize to allow Zoom access to your Webcourses@UCF account.

What if I get an error message?

Some users who have used Zoom in the past are receiving 1001 and 2216 errors when attempting to access the integration in Webcourses@UCF for the first time. To resolve this error, take the following steps:

  1. Navigate to ucf.zoom.us
  2. Click Sign In
  3. Log in with your NID and NID password

Once you have successfully logged in and accepted any prompts that appear, refresh the Zoom integration page in Canvas, click authorize if prompted, and you should be taken to the Zoom dashboard.

How do I deliver a lecture using Zoom?

  1. Log in to Webcourses@UCF and navigate to your course.
  2. Click on Zoom in your course navigation menu.
  3. Click Schedule a New Meeting.
  4. Enter a Topic.
    1. Enter an optional description.
    2. Enter the date and time of your meeting. This will likely be your regular class time.
    3. Set the duration of the meeting.
    4. Under Video, select ON for the host and OFF for the participants.
    5. Click Save.

This will start a video meeting which will share your webcam. You will also be able to share your screen, upload files, chat, and use a whiteboard.

View more information about hosting a meeting in Zoom.

Is there a limit to how many people can attend a Zoom meeting?

Yes, there is a maximum limit of 300 people per Zoom meeting. If your course has more than 300 students, we recommend recording your course in Zoom and providing a link to the recorded session to your students.

Can I schedule Zoom meetings in advance?

Yes, Zoom meetings can be scheduled in advance. When you schedule a Zoom meeting in Webcourses@UCF, the session will also be added to students’ Calendar. The Calendar event will include a link to the Zoom session.

Take the following steps to schedule a Zoom meeting in advance.

  1. Access Zoom through your course in Webcourses@UCF.
  2. Click Schedule a New Meeting.
  3. Enter the date and time of your meeting under the When option.
  4. Click Save.
  5. A calendar event will be added to the course calendar in Webcourses@UCF.

View more information about scheduling a meeting in Zoom.

Can I schedule recurring Zoom meetings?

Yes, you can schedule recurring Zoom meetings by selecting the Recurring option in the settings.

What can I share with my students in a Zoom meeting?

Zoom allows you to share a video, your screen, a whiteboard, and files. Please visit the following pages for more information:

Can I record a Zoom meeting for students to watch later?

Yes, Zoom allows you to record a meeting for later viewing.

You have the option of recording the meeting video and audio locally to your computer. The recorded files can be uploaded to a file storage service like Dropbox, Google Drive, or a streaming service like YouTube or Vimeo. Visit the following page for more information on Local Recording with Zoom.

You also have the option of Recording to the Cloud. When you Record to the Cloud, the video, audio, and chat text are recorded in the Zoom cloud. The recording files can be downloaded to a computer or streamed from a browser. Visit the following page for more information on Cloud Recording with Zoom.

How do I log in to Zoom using the full desktop application?

  1. Launch the Zoom Meetings application. (It may also be called Start Zoom.)
  2. Click Sign In
  3. Click Sign In with SSO
  4. Type ucf in the URL field
  5. Click Continue. A browser window will open.
    • If prompted, enter your NID and NID password and click Sign On.
  6. Click on Open Zoom Meetings

Student FAQs

How do I access Zoom?

If Zoom has been enabled in your course by your instructor, you will see a Zoom link in the course navigation menu. Take the following steps when you access Zoom for the first time:

  1. Click Zoom in the course navigation menu in your course.
  2. If you have not previously accessed Zoom with your account, you will be instructed to check the email address associated with your Webcourses@UCF account. This email will contain a link to activate your account.
  3. Click the activation link in the email to access Zoom.
  4. Click Sign In With SSO.
  5. Log in with your NID and NID password.
  6. Return to Webcourses@UCF and refresh the Zoom page.
  7. Click Authorize to allow Zoom access to your Webcourses@UCF account.

You only have to do this the first time you access your UCF Zoom account. In the future, just click the Zoom link and you will have access.

Why can’t I access my professor’s Zoom recordings?

The default setting for cloud recordings in Zoom requires viewers to log in to the UCF Zoom Account to view any recorded Zoom meeting. Ensure you are logged into the UCF Zoom account through SSO. If you are logged into a different Zoom account and not the UCF Zoom account, you will receive the following error: “You cannot view this recording. No permission.” You will need to sign out of the Zoom account you are currently logged in to which might also require you to clear your browser’s cache and cookies.

After you are signed out, navigate to http://ucf.zoom.us, select Sign In, and login with your NID and NID password. Once you have successfully logged into the UCF Zoom Account, go back to the link shared by your instructor and try accessing the recordings again.