ProctorHub FAQs – Instructors

ProctorHub Frequently Asked Questions for Instructors

What is ProctorHub?

ProctorHub is an integration that assists faculty members with quiz and exam authentication while helping to curb cheating. By utilizing test takers’ webcams and the modern features of current web browsers, UCF developed a program that captures the test taking process. If any complication or issue is suspected, the instructors are able to go back and investigate.

How should I inform my students that we will use proctored exams?

Let your students know at the beginning of semester that you plan to use ProctorHub for proctoring your online exams. We suggest adding a paragraph to your Syllabus about it and providing links to the ProctorHub support FAQ page.

ProctorHub

Proctor Hub is a UCF test monitoring system that utilizes a webcam to monitor test-taking activity during online testing. Videos are only accessible to your instructor and are stored in a secure environment. If you do not have a webcam, there are computers with webcams in the UCF library, or you can visit the LibTech (http://library.ucf.edu/LibTech/) desk at the library to check out one. LibTech can also direct you to a computer in the library with a webcam. Please note that these computers cannot be reserved ahead of time. It is your responsibility to ensure that you will have access to a computer with a webcam and know how to log into and use ProctorHub, prior to the time that the tests start. Currently, Proctor Hub is not yet compatible with Apple iOS (iPhone, iPod Touch, iPad) or Android smartphones. For more information, visit https://proctorhub.cdl.ucf.edu/proctorhub.

Instructors are also encouraged to add a comment such as the following to the “class notes” field available in the online course schedule:

This course uses ProctorHub. Webcam required. For more information, please see http://online.ucf.edu/support/webcourses/proctorhub/student_faqs.

How should I prepare my students?

We highly recommend providing a practice quiz so they can experience the tool without the additional pressure of a high-stakes exam.

Note: If you create a quiz that will be one-question-at-a-time, we recommend informing students that if they do not configure their flash settings with ProctorHub they will have to allow their webcam each time they click “Next” for each question. Students can use this guide for reference on how to configure these settings: https://online.ucf.edu/support/webcourses/proctorhub/flash/.

What if a student experiences a problem with ProctorHub during an exam?

Direct them to Webcourses@UCF Support whenever they have any problems with Webcourses@UCF.

How much will it cost the students?

There is no fee or other charges imposed on your students for the use of ProctorHub.

What equipment will the students need?

Students will need a web camera attached to their computer equipment. Most laptops come with built-in webcams. Please let your students know that webcams can be checked out from UCF Library’s LibTech desk.

What if they don’t have the necessary equipment?

Students can check out a webcam from UCF Library’s LibTech desk. There are also computers in the library with webcams that the students can use to take their quizzes.