ProctorHub FAQ – Instructors

Listed below are some of the most common questions instructors have about ProctorHub.

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Contact Webcourses@UCF Support at (407) 823-0407 or webcourses@ucf.edu for further assistance.

ProctorHub is an integration that assists faculty members with quiz and exam authentication while helping to curb cheating. By utilizing test takers’ webcams and the modern features of current web browsers, UCF developed a program that captures the test taking process. If any complication or issue is suspected, the instructors are able to go back and investigate.

Let your students know at the beginning of semester that you plan to use ProctorHub for proctoring your online exams. We suggest adding the following paragraph to your Syllabus and providing links to the ProctorHub support FAQ page.

ProctorHub
ProctorHub is a UCF test monitoring system that utilizes a webcam to monitor test-taking activity during online testing. Videos are only accessible to your instructor and are stored in a secure environment. If you do not have a webcam, there are computers with webcams in the UCF library, or you can visit the LibTech desk at the library to check out one. LibTech can also direct you to a computer in the library with a webcam. Please note that these computers cannot be reserved ahead of time. It is your responsibility to ensure that you will have access to a computer with a webcam and know how to log into and use ProctorHub, prior to the time that the tests start. Currently, ProctorHub is not yet compatible with Apple iOS (iPhone, iPod Touch, iPad) or Android smartphones.

Instructors are also encouraged to add a comment such as the following to the “class notes” field available in the online course schedule:

This course uses ProctorHub. Webcam required. For more information, please see the ProctorHub FAQ.

We highly recommend providing a practice quiz so they can experience the tool without the additional pressure of a high-stakes exam.

Note: If you create a quiz that will be one-question-at-a-time, we recommend informing students that if they do not configure their Flash settings with ProctorHub, they will have to allow their webcam each time they click the Next button for each question. Students can configure their Flash settings prior to taking a ProctorHub quiz to avoid this prompt.

Direct the student to Webcourses@UCF Support for any problems with ProctorHub.

There is no fee or charge imposed on your students for the use of ProctorHub.

Students will need a web camera attached to their computer equipment. Most laptops come with built-in webcams.

Students can check out webcams from the UCF Libraries’ LibTech desk. There are also computers in the library with webcams that the students can use to take their quizzes.

To remove ProctorHub from a quiz, access the quiz and click Edit. Delete the “Proctored Exam” banner and text from the quiz description. Click Save.