Webcourses@UCF Known Issues

The purpose of this page is to:

  • list known issues regarding Webcourses@UCF
  • report the status, solution, or workaround for each item
  • provide a venue to report an issue that you encounter while using Webcourses@UCF

The tables below show key items regarding course maintenance in Webcourses@UCF, and known issues that Canvas is working to resolve. If you need help implementing the listed workarounds or have any questions, please contact Webcourses@UCF Support.

Maintenance Windows

Webcourses@UCF has regularly scheduled maintenance windows for routine maintenance that may result in up to 2 hours of downtime. Webcourses@UCF’s maintenance windows are scheduled for the following times:

The 1st and 3rd Thursday of each month from 12:05am to 2:05am EDT (4:05am to 6:05am UTC).

Downtime Calendar

Rarely, Webcourses@UCF requires a scheduled downtime for major updates or patches. For the full downtime calendar, please visit the System Status page.

Things to Know

Tool Description
Uploading Final Grades The alphabetical systems in Canvas and myUCF roster are different. Canvas is not case sensitive and orders names solely based on the spelling. The UCF roster, on the other hand, is case-sensitive and orders names with capital letters in the middle at the beginning of the list (ie. McDonald). Because of this, be careful when transferring grades from Canvas so that students don’t end up with incorrect grades.
Quizzes, Re-grade Quiz re-grading is not available for Quizzes which link to a question bank. Please see the Create Quiz From Questions Banks page for further information.
Quizzes, Extra Credit There are several ways to add extra credit in Webcourses@UCF.
Students View Crocodoc/Speedgrader on-page comments For students to see the on-page comments, grade marks and highlighting features in Canvas on submitted student papers, they need to go to the “Assignments” page, click on the “Submission Details” on the right side of the page, and then click on View Feedback.
Inbox, Conversation When typing in the Message field, if you hold down the Shift key and click the Enter key it will automatically send your message. Also, Archiving messages once you have replied to them simplifies inbox message management enormously.
SpeedGrader You can change the order in which the assignments appear in SpeedGrader. For example, if you select by submission status, this will list all of the assignments that need grading first. When you are in SpeedGrader, click on Settings in the top left (gear icon), select the desired option from the drop-down menu, and click on Save Settings.
Group Discussions One post to the group discussion page appears as completed for all members of the group.

Known Issues

Issues we are working with Canvas to resolve:

Issue Description Status, Solution or Workaround
Date Updated
Speedgrader Document Formatting Font size and formatting are not appearing properly in SpeedGrader. The current workaround is to download the file to view it with the formatting in tact. Canvas engineers are working to resolve this issue. 12/11/17
Past Semester To-Dos and Grading Notifications Showing To-do items and grading notifications from past semesters are appearing for some users. This can occur if students re-submitted to assignments after it had already been graded by the instructor, which requires instructor to regrade the assignment for that student. These notifications can be prevented from appearing by “Hard Concluding” the course.
Extra Time or Extra Attempts Not Appearing on Moderate Page There is currently a display issue which causes only the last quiz moderation to appear. This is only a display issue and the feature is still working as intended. Canvas is working to resolve the issue.
Last annotation doesn’t save in SpeedGrader while using Firefox. This issue has been reported to Canvas and they are working on a resolution. The last annotation made is not saved in some cases while using Firefox. The current workaround is to use an alternate web browser or add a final stand-alone comment such as Done or Completed before entering a grade.
Peer review settings do not copy over. This issue has been reported to Canvas and they are working on a resolution. If an assignment is copied from one course to anther with “How to Assign Peer Reviews” set to “Automatically Assign Peer Reviews” the setting will not work. The instructor will still need to click on “Peer Reviews” on the Assignments page and then click on “Assign Peer Reviews” on the Peer Review page.
If you had a student last term and again this term, the student will have last term’s class under their name. Canvas displays the course in which you first started a conversation with a student. Workaround: Click the Write a new message icon and filter down to the student in the To: field via the current course and this will update the display.
A small number of users report receiving notifications despite having that setting disabled. Canvas has confirmed this issue and is working to resolve it.
Some attachments to discussions can’t be downloaded from the SpeedGrader. Download the attachment by going directly to the student’s discussion posting containing the attachment.
Group assignment annotations only display to submitter. Crocodoc annotations left on a group assignment can’t be viewed by all members of the group. Only the person who submitted the assignment will see the annotations at this time. Canvas is working on a fix for this bug.

Feature Requests

Feature Parity I (Top 10 Priority)

An important feature that was in Blackboard but currently not available in Canvas.

Tool Feature

New Features I (Top 10 Priority)

A Canvas-specific feature that would be a significant improvement.

Tool Notes
  • Make upcoming assignments obvious on Assignments menu.
  • Use Turnitin on discussion posts.
  • Disable discussion type change once there are posts.
  • Instructor moderation of student conversations.
  • Office 365 integration.
  • Ability to attach metatags or categories to quiz questions.
  • Navigate from one assignment to another.