Honorlock

Honorlock is an online proctoring service for schools and universities. At UCF it is up to the college and instructor whether to use Honorlock. Honorlock is most effective for high-stakes exams, such as midterms and finals.

Important for Students to Know

  • Honorlock cannot be run in a virtual environment, so students cannot use UCF Apps while completing an Honorlock-enabled exam.
  • Certain programs will conflict with Honorlock, such as Proctorio or Fast Pass. These programs should be disabled in order to complete an Honorlock exam.
  • If a live proctor begins a chat during your exam, the exam timer does not stop.
  • The best way to access your Honorlock-enabled exams is by clicking on the Honorlock link in your course (not the Quizzes link).
  • If you look away from the camera for too long Honorlock will pause access to your exam until you turn your face back to the camera for 10-15 seconds (this does NOT pause your quiz timer). Notify your instructor before the exam if you need to look away for periods of time (for example, needing to use a magnifier tool), to have an accommodation made.
  • Students will not be flagged or have their exam paused for being partially out of view if Scratch Paper Allowed, Notes Allowed, or Open Book Allowed is toggled on in the Student Guidelines section for your assessment. Students that are completely out of view will be flagged.

Privacy and Security

Be assured that all solutions that UCF implements, including Honorlock, must pass through a privacy and security evaluation by the UCF IT Information Security Office. Honorlock has signed UCF’s rigorous “Secure Handling of UCF Data” agreement. This agreement goes beyond the provider’s general terms of service.

Regarding some specific concerns that have been raised:

  • Honorlock does not sell student information to third parties (section 4 of the Secure Handling of UCF Data Agreement).
  • Honorlock does not scan home networks or monitor data from any device on the network other than network activities within the chrome browser that the plugin is installed within.
  • Honorlock has no access to other devices in the network; it simply interacts with the student’s browser.
  • Since the browser extension is contained within the Chrome browser itself, it only has access to the limited operations that are provided by the browser – nothing else. Students may deactivate the extension when the exam concludes.

For detailed information regarding Honorlock’s privacy and security, please refer to their Student Privacy Statement and their latest blog post: A Message to Students New to Online Education and Remote Proctoring.

Hardware Requirements

You will need a webcam and microphone connected/integrated to your desktop or laptop that you are taking the assessment on. Most laptops already have these peripherals built in, but if you do not have necessary equipment please contact Webcourses@UCF Support- they can help provides resources and alternatives. You cannot use a tablet to take an Honorlock-enabled exam.

How to Use Honorlock

How to use Honorlock Student Video

Honorlock Student Support

…is available through Honorlock’s built-in 24/7 Live Chat. If students experience a technical issue with Honorlock during an exam, please direct them to Honorlock’s chat support.

Faculty FAQ

How to use Honorlock

Helpful tip: Instructors can play back a student recording up to 20x speed when reviewing exam results.

Important to know: Once you enable Honorlock on an exam, information is added to the exam’s instructions so students are prompted to install the Chrome extension (if they do not have it already) and can select ‘Launch Proctoring’ to begin authenticating themselves. If you have extensive exam guidelines for students (more than 750 words), you may want to move some of those directions to the ‘Additional Instructions’ field in Honorlock, since that field will be visible to students when they begin their exam.

When should I enable Honorlock for my Exam?

Honorlock should be enabled no later than 48 hours before the test is scheduled to be given so that Honorlock can be sure they have enough proctors available. In addition, enabling Honorlock earlier allows Honorlock to check question-sharing websites and issue takedown requests if they find any of your questions have been shared previously. *Please note: if you use the Quiz Extensions tool to give a student extra time, please do this BEFORE enabling Honorlock. If Honorlock is already enabled and you are adding a Quiz Extension, please Disable and then re-Enable Honorlock to ensure those students have the time they need.

How do I notify my students that they will be using Honorlock?

To make sure students are successful using Honorlock, we recommend that you dedicate a section of your Syllabus to ensure that they are prepared. Below is Honorlock’s recommended verbiage. Feel free to alter as needed:

Honorlock will proctor your exams this semester. Honorlock is an online proctoring service that allows you to take your exam from the comfort of your home. You DO NOT need to create an account, download software or schedule an appointment in advance. Honorlock is available 24/7 and all that is needed is a computer, a working webcam, Google Chrome, and a stable Internet connection.

To get started, you will need Google Chrome and to download the Honorlock Chrome Extension. You can download the extension at www.honorlock.com/extension/install

When you are ready to test, log into Webcourses@UCF, go to your course, and click on your exam. Clicking “Launch Proctoring” will begin the Honorlock authentication process, where you will take a picture of yourself, show your UCF Student ID, and complete a scan of your room. Honorlock will record your exam session by webcam as well as recording your screen. Honorlock also has an integrity algorithm that can detect search-engine use, so please do not attempt to search for answers, even if it’s on a secondary device.        

Good luck! Honorlock support is available 24/7/365. If you encounter any issues, you may contact them via live chat.

How do I adapt Honorlock for students who have accessibility accommodations?

https://honorlock.kb.help/faculty-exam-configuration/accommodations-with-honorlock/

What else can I include in the Accommodations field?

Common exam directions such as:

  • No smart watches
  • Include scratch paper/calculator/location of cell phone in room scan

How do Instructors access Honorlock support?

Honorlock provides a faculty-only phone number: +1 (844) 243-2500 .

What is the benefit of a Practice Exam?

Providing a Practice Quiz created by Honorlock allows students to troubleshoot any technical issues before their first high-stakes exam. If you plan to whitelist a webpage or have students use Honorlock’s built-in scientific calculator, it is a good idea to enabled these in the Practice Exam as well, to help students identify problems ahead of time. 

What is the Access Code? Why do I need that?

https://honorlock.kb.help/faculty-exam-configuration/honorlock-access-codes/

When Honorlock is enabled for an assessment, Honorlock automatically generates an exam password or access code. If you have already created a password/access code for your exam, Honorlock will override your password/access code with a new one. The password we generate prevents your students from accessing the assessment without being proctored. Students will not need the Honorlock generated password/access code to enter their exams. Once they finish the Honorlock authentication process, the password will automatically plug in behind the scenes. The students will never see the password/access code. 

Do not attempt to remove or alter the Honorlock generated password. If the Honorlock generated password/access code is deleted/removed students will be able to access their assessment without being proctored. If the Honorlock generated password/access code is altered students will not be able to get into their exam at all.

The Honorlock generated password should look like this:

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I want my students to message me during an exam if they have issues. How do I configure Honorlock settings to allow that?

One option is to disable Browser Guard to allow students to communicate via Canvas messages, however, that opens up the opportunity to navigate outside of Chrome and use other tabs/applications.  Many instructors whitelist an online chat or email tool, so students can use that during the exam.

What happens if a student has poor network performance during an Honorlock exam?

Honorlock will record using an image backup option instead of a full video stream. This option takes still images of the student and their screen every 10 seconds during the exam, rather than running an active video stream and allows the AI proctoring to continue to work.

I can see the screen capture, but the photo of the student doesn’t change at all. How can I view the still images that were taken?

Contact Honorlock faculty support- they will extract the images from their database and follow up with you when the images are ready.

Can I change Honorlock exam settings after Honorlock is enabled? Can I change my quiz questions after Honorlock is enabled?

Yes. Once an exam is enabled, instructors have the flexibility to go back into their exam settings and make any changes needed. It will not be necessary to disable then re-enable your exam, unless the access code has been changed. Please note: if you use the Quiz Extensions tool to give a student extra time, please do this BEFORE enabling Honorlock. If Honorlock is already enabled and you are adding a Quiz Extension, please Disable and then re-Enable Honorlock to ensure those students have the time they need.

How do I whitelist a webpage so that students can refer to it during an exam?

Best practices for enabling Browser Guard and Whitelisting URLs are available online here. We recommend including the same URL in the question, so it is easy for students to click on that link when testing. If whitelisting websites, be sure to include them in the practice quiz and add a question for students to try accessing them to identify any problems ahead of time.